Store Policy FAQs

WHAT ARE YOUR ACCEPTED PAYMENT METHODS?

  For purchases below $15, payment modes are Cash, Nets, PayLah & PayNow.
We do accept credit card payment, however any credit card transaction below
$15 will be subject to a $0.30 surcharge to take into account the rise in credit
card fees. As a small business, every added expense makes a difference, so we
ask and whole-heartedly thank our customers for their understanding and cooperation.

 
WHAT'S YOUR POLICY ON EXCHANGES / REFUNDS / DAMAGED GOODS?

Exchanges: Item exchanges can only be made within 1 week of purchase
(beginning from the day the item was purchased, and inclusive of Sundays and
public holidays). Exchanges are done on a case-by-case basis, depending on the
situation and the item in question. Generally, items such as jewellery and hair ties
that have been worn/used after purchase cannot be exchanged, for safety and
hygiene purposes. However, our store does handle such situations on
a case-by-case basis, so we advise customers to make an enquiry via
Whatsapp or Instagram, or preferably come down to our physical store
(with the item and receipt of purchase in hand) and seek the assistance
of our friendly staff.

Refunds: Our store operates on a no-refund policy. Depending on
the purchased item, you may refer to our exchange policy instead. 

Damaged goods: If items are broken in-store due to mishandling by
a customer, it is required that the customer pay 50% of the retail price
of that item. Items once broken are considered sold.

  
WHAT IS YOUR STORE POLICY ON PACKAGING?

Since we look to reduce the amount of packaging waste produced by our store,
we strongly encourage customers to bring-their-own-bag when they come to
shop. Starting October 1, 2023, we charge $0.10 per every first paper bag
required by the customer. Each bag given is selected according to the size of the
purchase, and cannot be selected arbitrarily by customers. Any additional bag is
chargeable according to the price stated per bag type. We have an assortment of
paper bags (plain and patterned) on display in store, for customers to choose
from should they require additional packaging for their items. Please approach
one of our friendly staff, should you require any assistance.

  
AM I ALLOWED TO TAKE PHOTOS OF PRODUCTS IN THE STORE? 

If you are looking to take photos of products in store, please ask permission from
our staff before doing so. We try our best to protect the designs of creators,
to prevent any type of misuse, and we kindly encourage all our customers
to do the same, out of respect for the designers that we house.

   
CAN I RESERVE ITEMS AND FOR HOW LONG?

We do allow reservation of items, but we require customers to pay a 50% deposit
of retail price for last piece items. If the reservation is still in stock, we can
reserve it for a maximum of 3 days starting from the day the reservation was
made. We do require customers to leave us their contact details, so we can get
in touch to properly see through this transaction.