A Candle's Performance and burn is largely affected by factors from its environment and usage. For optimum results, follow our Candle Guide, tailored specifically for our line of candles.

SAFETY & BURN INSTRUCTIONS : BOTANICAL CANDLES 
Our Botanical Candles are designed to only burn down the middle and should not set fire to botanicals on the outer wall if proper precautions are taken. However, varying environmental factors (room temperature, wind, burn time, cutting the wick too short/long) that affect the burn of a candle make it essential that the candle is attended to for the best results.

Important For the first burn, light candle for 3 hours, no less. Cool completely before relighting again. 

• Do not burn the candle for more than 4 hours at a time, especially not overnight. Never keep unattended.
• For best results, do not burn for short periods of time, as this may cause the candle to tunnel excessively and leave a thick outer wall. We recommend burning candles for 3-4 hours each time.
• If wick leans sideways, simply push back to center with an inflammable object.
• Should the candle start melting too closely to the outer wall and feel slimy to the touch, extinguish immediately and allow to cool.
• A burning candle should have a stable flame that does not flicker. If it does, the wick is too long. Trim to 0.8~1.0cm length. Always place a burning candle on a flat even surface with no wind and outside the reach of children and pets.
• In the case of Pine & Eucalyptus Botanical Candle, the top eucalyptus leaves can be removed for fire safety precaution. They can be easily taken off as the candle melts towards the edges.

TROUBLESHOOTING : CANDLE TUNNELING
While pillar candles are designed to tunnel (burn down the middle of the candle while leaving an outer wall of wax intact), this is not the case for glass jar candles.

There are many factors that can cause tunneling in candles. Uneven flame, wind, room temperature, short burn times, excessive trimming of wick, etc. If you notice your candle start to tunnel, you can reset the candle by this simple trick.

A candle's flame will get weaker as it tunnels, so troubleshoot it as soon as you notice the tunneling.

Hug the candle with aluminium foil, with an opening at the top. Simply let it burn for a few hours and you will see the difference.

DROWNING WICK
A drowning wick is commonly caused by tunneling, or trimming the wick too short. Before the wick drowns completely, an easy way to troubleshoot is by throwing out the wax. You can use the wax on a tart burner to release the remaining fragrance.

DROWNED WICK
If your wick has drowned completely, use a heat source (eg.heat gun) to melt the top part of the candle, then throw out the wax. Stand wick back upright.

SLANTING WICK
Our 100% cotton wick may lean sideways at times. Extinguish the candle, and while the wax is still hot, simply push wick back to center with any inflammable object.