FAQ

BUY ONLINE AND CHOOSE TO PICKUP AT OUR SHOP

Prefer to pick up your purchases? No problem! You can now opt to pick up your orders online.

During checkout, simply choose the "pick up at the shop" option. There will be no shipping fee added. Complete checkout & we are good to go. We will pack your order, ready on your next visit. Easy peasy.

 

SENDING A GIFT

Looking to send a gift with a personalise greeting card? Yes we can assist you. We aim to please!

During checkout, please indicate your instructions on the "Shipping Instructions" box before making payment and we will get this sorted out for you.

Just remember though, one gift order to one friend. We can't do multiple shipping locations for one order. So keep them separate. That is, one order for one friend. Two orders for two friends, etc

 

REFUND POLICY

We currently do not have a refund policy in place and we seek your kind understanding in reading the item descriptions carefully before making your purchase.

 

DAMAGED GOODS RECEIVED

We sincerely apologise if you have received a product that arrived damaged or defective. Please write to us at shipoftimeshop@gmail.com with subject title "Defective Goods Received" within 2 days upon the arrival of your package with clear photos of the defect on the goods received. And we will revert with return instructions as soon as possible. We will also reimburse shipping incurred for returns of damaged goods received.

 

ITEMS ELIGIBLE FOR EXCHANGE / RETURNS

- Scarves,
- Bags,
- Brooches and Pins,
Notebooks and Stickers,
- Apparel.

 

ITEMS NOT ELIGIBLE FOR EXCHANGE / RETURNS

- Delicate Jewellery (for hygiene reasons), 
- Greeting cards,
- Hair Accessories,
- Fragrances, candles and soaps,
- Sale and marked down goods,
- Perishable goods.

 

RETURNS / EXCHANGE FOR SINGAPORE ORDERS

Feeling uneasy about purchasing online at this time? What if it is a mistake?

To give you peace of mind, and if you change your mind, you can make an exchange. But first, this is what you need to know & do:

1. Please check below for goods that are eligible for returns & exchange.


2. Upon receiving your package, please email within 3 days to shipoftimeshop@gmail.com, with subject "Exchange / Returns", quoting your order number, name, address, item name, and the reasons for your return.


3. Upon on our reply & approval, you may return for an exchange to another design or a store credit valid for 1 month for Singapore purchases at our shops when we reopen on 22 June at:

Ship Of Time Lifstyle Store, #01-36 to 38 &

Essential Extra Gift Store, #01-39/40
OUE Downtown Gallery
6A Shenton Way Singapore 068815

4.Other Terms & Conditions:

 

RETURNS / EXCHANGE FOR INTERNATIONAL ORDERS 

You may return for an exchange to another design or a store credit valid for  2 months for International purchases.

Upon receiving your package, you have 3 days to email at shipoftimeshop@gmail.com with subject "Exchange / Returns", quoting your order number, name, address, item name, and the reason for your return. Upon our agreement for a return, we will send return shipping address and instructions. We will also need a copy of the shipping receipt & tracking slip from your courier company.

Terms & Conditions

Store credits will be given to your account within 7 working days, after items have been received and in good condition.

 

SHIPPING AND DELIVERY LEADTIME

Singapore

International